EUKN - European Urban Knowledge Network - Toolkit for tenants to improve housing services

Toolkit for tenants to improve housing services - UK

Introduction

This toolkit provides concise advice for tenants on the content and use of the publication "Best Value in housing: improving housing services - toolkit for social landlords - climbing to the stars"

Description

The report discusses the grading of council housing from zero to three-star, and the outcomes of the Housing Quality Network (HQN) research into why some council housing services keep improving and others do not. It explains star ratings and paints a picture of ratings from zero to three. The report describes how to improve a star rating, how tenants can get involved in this process, and where to go to find more information on how to participate effectively.

Background information

The report aims to inform and involve tenants by reflecting on the results of the research into good and bad landlords in the publication ‘Toolkit for social landlords’.

Contact info

Department for Communities and Local Government
Phone: +44 20 7944 4400
contactus@communities.gov.uk

Publication date

01/07/2005

Researcher

Office of the Deputy Prime Minister (now Department for Communities and Local Government)

Links

Department for Communities and Local Government

Best Value in housing: improving housing services - toolkit for tenants - climbing to the stars (PDF, English, 163 KB)

Document type

research

Themes

Urban Policy > Housing

Keywords

Housing management