EUKN - European Urban Knowledge Network - Delivering change through involvement. Consultation paper

Delivering change through involvement. Consultation paper

Introduction

Consultation paper which sets out the Housing Corporations proposals for a revised resident and community involvement policy to ensure that all housing associations put the views and interests of customers at the heart of what they do.

Description

This paper sets out the Housing Corporation proposals for a revised resident and community involvement policy due to be published April 2007.

The paper restates:

the business imperative for involvement;
sets out objectives, policy and requirements within the Regulatory Code and Guidance;
outlines the basic building blocks of effective involvement for housing associations;
establishes a new requirement for housing associations to have at least one resident board member;
and sets out a menu of additional approaches to involvement, including the widening of housing association involvement activities to include communities.

Background information

In 2004, the Housing Corporation launched an Involvement Policy for the Housing Association Sector. Its approach was 'bottom up' and many residents and associations found that this gave them the opportunity to develop innovative approaches or to bring new focus to existing structures. Since then, policy involvement has moved on increasingly becoming a part of the drive to offer customer choice and devolved decision making.

The consultation paper sets out the Housing Corporation's thinking about how to revise the involvement policy to ensure that all associations put the views and interests of customers at the heart of what they do.

Methodology

In developing the proposals for the consultation paper the Housing Corporation sought the views of housing associations through roundtable debates and has undertaken a number of focus groups of housing association residents drawn from the national Resident Consultation Panel.

The paper asks for further views from residents on the proposals, to help with this a facilitators brief to support housing associations working with groups of residents to address some of the key issues has been published.

Conclusions

The consultation paper provides a list of consultation questions about the proposals to enable residents and housing associations to express their views on the Involvement Policy.

Contact info

Housing Corporation
Richard Warrington, tel. +44 0845 230 7000

Publication date

Project finished

/12/2006

Researcher

Housing Corporation

Links

Visit the Housing Corporation website

Download the 'Delivering change through involvement' Report (PDF, Eng, 389 KB)

Document type

research

Themes

Urban Policy > Housing

Keywords

Housing policy