EUKN - European Urban Knowledge Network - Luxembourg's Bierger-Center Info-Conseils

Luxembourg's Bierger-Center Info-Conseils

Introduction

The Bierger-Center was created in 2001 in order to concentrate and facilitate the adminsitrative steps of the Luxembourgian population. In the Center, a cell called "Info-conseils" has the task to help every person.

Problem

The cell ("Info-Conseils") wants to help persons facing some problems:

Specific issues to work and live in the city (formalities for establishment, scolarity).
Information about the different institutions of the city.
Writing assistance for various administrative steps (letters, formulars).
Social assistance for conflictual situation (education, domestic life).
Help regarding integration (language courses for adults, professional traning, assistance in the research of social, cultural or sporty activities).

Description

Each person may phone to the cell to make an appointment with a social worker. It is also possible to meet the social worker during office hours (some each working day, in the morning or in the afternoon). The social worker's interventions are free and confidential. The discussions are possible in Luxembourgian, German, English, French, Italian and Portugese.

Researcher: Nathalie Perrin, Center for Ethnic and Migration Studies, University of Liège, Belgium.

Resources used

City of Luxembourg.

Contact info

Bierger-Center Info-Conseils
Centre Hamilius 51 boulevard Royal
L-2449 Luxembourg
Luxembourg
bierger-center@vdl.lu
http://www.vdl.lu/Vivre+%C3%A0+Luxembourg-p-641222/Bierger_Center-p-637891.html
Lorenzo de Palma (Social Worker), tel. 00 352 47 96 27 51

Project start date

//2001

Cities

Luxembourg, Grand Duchy of Luxembourg

Click here to download the case study on diversity in Luxembourg (PDF, Eng, 178 kB)

Document type

case

Themes

Urban Policy > Social inclusion & integration

Keywords

Integration of social groups