The initiative aimed to address the issue of digital exclusion in Scotland, following on from the Scottish Executive’s 2001 digital exclusion strategy.

Evaluates the Digital Communities initiative. Defines the objectives of the initiative. Considers the impact of the project on access to services and education and includes an overall assessment by participants. Identifies lessons for future policy.

Within the pilot areas about 3,500 homes received free personal computers with free internet access for one year. In addition, a community-based web portal with locally developed content was established and an awareness campaign was started to make people aware of the benefits of getting online.

The initiative increased use of the internet and email in the participating communities and most participants perceived clear benefits from taking part.

Those living in the pilot areas that did not previously have access to information and communications technology have benefited from the initiative.

The ability to provide computer hardware to a large number of people who do not already have access to information and communications technology is an essential component of this initiative. Ongoing training and support are also crucial to ensure that these types of projects are successful.

The total cost of the initiative was approximately £4.3m, translating into an average expenditure of over £1,200 per household.

Scottish Executive
Phone: +44 845 774 1741
ceu@scotland.gov.uk

01/03/2002

case

Urban Policy > Social inclusion & integration > Quality of life

Skills improvement