Research report presenting a good practice framework and practical evaluation guide that landlords, tenants and support agencies can use to improve the effectiveness of tenant participation practice.

The Housing (Scotland) Act 2001 introduced new duties for local authorities and RSLs on tenant participation. Landlords have a duty to inform, consult and involve tenants in all aspects of housing and related issues, with a view to developing tenant participation strategies.

Six case studies of landlords and tenants were undertaken, providing a range of landlord types and a diversity of local contexts.

The case studies focussed on three themes:

Landlords desire more guidance on good practice in tenant participation and advice on monitoring and evaluating tenant participation; specific aspects of good practice need to be developed i.e. in rural areas and involving excluded groups; the level and quality of participation varies greatly.

Other findings were made in specific areas:

Scottish Centre for Regeneration
scr@communitiesscotland.gsi.gov.uk

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//2004

Ilene Campbell, Tenants Information Service and John Flint, Department of Urban Studies, University of Glasgow

research

Urban Policy

Housing, Social inclusion & integration